Frequently Asked Questions

A. We can typically book customers within a week. However in April through December, it is best to call two to three weeks in advance to guarantee we can schedule you on your desired date.

A. It is difficult to give a standard price because every house is different in the amount of glass, amount of ladder work, access to the glass, and types of windows. In most cases we can provide a very close estimate over the phone or e-mail. If you require an exact price, we can come to your location to provide a firm bid.

A. We do wipe the tracks when cleaning the window but detailed cleaning is an additional charge. This is because they are very labor intensive to clean, and in most cases take longer to clean than the windows themselves.

A. We strongly recommend that first-time customers clean both the inside and outside of their windows so they can fully enjoy the benefit of having their windows professionally cleaned, often the inside of the window is dirtier than the outside. Once we clean the inside of your windows, subsequent appointments may include only the outside for complete customer satisfaction.

A. This really depends on your preference, your type of house, and how exposed your house is to the elements. Some of our customers choose monthly, quarterly, semi-annually, or annually. Generally, we recommend doing a full cleaning one to three times a year

A. No, however we certainly would like to meet you on the first visit, but that is up to you. We prefer that you be home when we clean your windows for safety and accessibility reasons, and to make sure you are satisfied with our work. If for some reason you cannot be present during the scheduled time, we need to have some way of contacting you should questions arise.

A. It is very helpful if you remove items from the windowsills. Although this is not required, it will save us a lot of time and is very appreciated.

A. Our cleaners are trained to work around them. Due to the liability risk, we cannot move complex electronic systems.

A. No. We can almost always work around them, but if there is a problem, the cleaner will discuss possible solutions with you.

A. We work year round, and our typical Northwest rain will not affect your windows. However, if there is a windy driving rain, snow or ice, it is best to reschedule.

A. We charge hourly to remove hard water. It can be very time consuming and difficult to remove. Though there are many chemicals on the market, most do not work very well when there is extreme hard water damage. If you have any questions, ask the cleaner and he will make you aware of the options we offer and let you know if they would make a noticeable difference.

A. Yes, like hard water removal, these can be very time consuming and difficult to remove. Talk to the cleaner before he begins the job about an accurate price for removal of these substances.

A. If it is in between your factory-sealed, double-pane windows, there is nothing we can do. You will most likely have to replace the window. There is a new defogging technology that may work in some cases, however we do not provide this service.

A. As long as the tint is at least 6-7 weeks old, it is very unlikely that our products or cleaning techniques will scratch or damage your tint. If it is questionable, our cleaners are trained to test the glass.

A. No. We will take them off and reinstall them.

A. Yes. Visionquest is fully insured and bonded. Our agent can supply a certificate upon request.

A. Unlike some companies, we do not use a leaf blower to clean the gutters because this method is not always effective and can make a mess. We clean out the debris by hand, flush out the gutters with water and make sure your downpipes are clear. Depending on the pitch of your roof, we either work from the roof or use a ladder. We will leave the debris in your municipal yard waste container, or we will haul it away for you.

A. No. We only need access to the exterior of your home. We certainly would like to meet you on the first visit, but that is up to you.

A. April through December are our busy months, so it is best to plan two to three weeks ahead.

A. Yes

A. In the fall after all the leaves have fallen. Additionally, whenever your gutters are obstructed, causing water to run over, they should be cleaned. Damage can occur to your home if water cannot flow out of your gutters properly.